Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at hello@atelierbysandra.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

Non-returnable items The following items cannot be returned:

• Original paintings — all originals are final sale
• Custom or commissioned artwork
• Digital downloads
• Sale items and gift cards
• Fragments by Post subscriptions — see our Subscription Policy

Exchanges The fastest way to get a replacement is to return your item and, once accepted, place a new order.

European Union — 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, provided the item is in its original unused condition with original packaging and proof of purchase. Note: this right does not apply to custom or commissioned artwork made to your specifications.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at hello@atelierbysandra.com